1. Home
  2. /
  3. Why Us
  4. /
  5. Customer Focused

Customer Focused

Contents

We firmly believe in the value of close and co-operative relationships with our clients.

We work hard to understand your needs and then work even harder to ensure we deliver a service that meets them.

We start every relationship with a period of free consultancy. This gives us time to get to know your needs, workflows and your case management systems. We then work with you in evaluating where we can provide the best benefit to your business and ensure we have a clear understanding of what will deliver outstanding service.

Our 24/7 team of talented UK secretaries are 100% focused on you and your business.

They will go the extra mile to deliver excellent results and we would urge you to ask some of our existing clients who are always happy to share their experiences of us.

We understand the importance of building relationships, which is why we always allocate your work to the same typing group who will become familiar with your needs. This provides you with a very strong personal element, peace of mind and a guarantee of the same level of accuracy and consistency for every job.

Our team listens to your needs and delivers bespoke solutions tailored to your individual requirements.

In addition to just typing up your documents we aim to help you enhance your business processes so that you provide a better service to your customers.

Document Direct - Endorsed by Manchester Law Society

Document Direct is the preferred supplier of LawNet and endorsed by Manchester Law Society, Cheshire and North Wales Law Society, and LawSave.

We are accredited to ISO 27001 – Information & Security Management.

ISO 9001 – Quality Control

IS022301 – Business Continuity

B Corporation Certified

Clients we work with

We’re proud to work with hundreds of clients across a wide range of industries. The logos shown below represent just a small selection of the organisations we’ve partnered with, highlighting some of the many businesses that trust us to support their goals.

Experience Document Direct for Free!

We're so confident that you will love our service that we'll transcribe up to 30 minutes of dictation for free!