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Case Studies

View our latest case studies from our clients,

“The service is superb and we would not have operated so efficiently, especially during the recent covid-19 pandemic, had it not been for the support of Document Direct.”

– Nick Ellin, Partner

MacDonald Oates LLP Solicitors

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“Delivering accurate and on-time typing is a given. What makes Document Direct stand out is their account management and the development of strong relationships across our firm. This has given us confidence that feedback from lawyers is always acted upon. As a result, more people are using the service, and our lawyers, and indeed, secretarial teams have found the service an invaluable resource.”

– Tina Eagles, HR Manager

Lewis Silkin

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“Meredith Connell has improved the typing and administrative resource provided to its lawyers and as a consequence has also increased its levels of client satisfaction by supplementing their in-house support through a global 24/7 commitment of skills and resource from Document Direct.”

– Shona Gillespie, WP Team Leader Meredith Connell

Meredith Connell The Law Firm

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Brachers

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“It gives us peace of mind to have the service available.”

– Jennifer Gormley, Office Manager

Augustus Cullen

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“I find Document Direct really useful in my work as a corporate lawyer.

Absolutely fantastic and superb service.

I can’t recommend them highly enough.”

– Alan Zeal, Consultant at Rix & Kay Solicitors LLP

Rix & Kay

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“Thanks to Document Direct we are now even more responsive to our clients.”

– William Robins, Keystone Law Operations Director

Keystone Law

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“We would highly recommend Document Direct to any business looking to improve service levels and improve efficiency.”

– James Hottinger, EMW IT Manager

EMW

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“Using Document Direct has demonstrated to fee earners the extra efficiency in process and workflow they can benefit from.

The quality and accuracy of the work returned has exceeded our expectations.

I would encourage anyone to give it a go.”

– Jo Wilkins, HR Manager

Bowling & Co.

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“It’s been a game changer for us. Having Document Direct as a back-up means we’re never stuck – whether that’s covering absences, high workloads, or out-of-hours dictations. The 24/7 support is phenomenal. Michelle and the team are always responsive and genuinely care about delivering the best possible service.”

– Anne-Marie Lyons, Office Manager

Gore & Grimes

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“Document Direct are very trustworthy and offer an excellent turnaround in dictation in a timely manner.”

– Joanne Major, Founder

Major Family Law

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“Having used Document Direct for fifteen years, we have found their service invaluable”

– Carolyn Morgan, Chief People Officer

Hill Dickinson

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Document Direct - Endorsed by Manchester Law Society

Document Direct is the preferred supplier of LawNet and endorsed by Manchester Law Society, Cheshire and North Wales Law Society, and LawSave.

We are accredited to ISO 27001 – Information & Security Management.

ISO 9001 – Quality Control

IS022301 – Business Continuity

B Corporation Certified