• The UK’s leading transcription service
Start Free Trial

Meet the Team

We know that having the right skills in your business is essential. When your staff are recruited by you and sit in your business this is transparent. But one of the questions we are most frequently asked by clients is how they can be sure that our typing and secretarial team have the right skills to support their business.

Click on the team member for more details:

Rachel Newman

Account Manager

Read Profile

Chris Smith

IT & Informatics Director

Read Profile

Sharon Branch

Supervisor

Read Profile

Karen Godden

Account Manager & Marketing Manager

Read Profile

Gayle Gordon

Training Manager

Read Profile

Jacqui Sharples

Document Production Supervisor

Read Profile

NYAS provide a voice for young people in care.

The NYAS Mission Statement is:

“A society where every child, young person or vulnerable adult’s voice is heard and their rights are respected and where they can achieve their potential”

We are proud to support their aims and the help they give to young people and we do this in the provision of our typing service to their team of lawyers and advocates, by raising funds through cycling to places like Paris and Amsterdam, and hopefully by bringing their service to your attention.
If you have any interest in adding your support please contact their Head Office on 0151 649 8700 or email main@nyas.net

NYAS – National Youth Advocacy Service

View Full Case Study

Never mind about all this ‘working from home’, spare a thought for football.

It’s not been truly home since 1966 – yet this summer, the Euro 2020 tournament may give us some hope.

Document Direct have teamed up with The Cashroom, Lockton, Matrix247,  LegalRSS, and LawShare to create a fun charity challenge for us all.

 

As well as the prospect of football glory, there’s an opportunity to help the charities of your choice.

There is over £1,000 to be given to charities, and it’s FREE TO ENTER for yourself.

There are also special prizes to charity of £100 for each of the highest placing members Manchester Law Society, Cheshire & North Wales Law Society, LawNet, LawShare, Law Firm Ambition, Calico Legal Solutions, and the Northern Legal Alliance.

We will be keeping everyone up to date throughout the tournament, and hope you enjoy taking part. Let’s see if we can have one of our members win.

Join in by clicking this link, or if you would rather view it on your phone then scan the QR code.

The rest is obvious – and we all wish you the very best of luck.

 

A huge thank you to our co-sponsors for getting involved:

       

FOOTBALL’S COMING HOME?

View Full Case Study

Document Direct’s Christmas Jumper Day for Save the Children

At Document Direct, we may be a remote team, but that didn’t stop us from coming together to celebrate Christmas Jumper Day in support of Save the Children. From cozy knits to over-the-top festive designs, our team donned their best Christmas jumpers to raise some much appreciated funds for a great cause.

Even though we work from different locations, the festive spirit brought us all a little closer. Sharing photos, laughs, and a shared sense of giving, we embraced the season of goodwill while making a meaningful contribution to Save the Children.

A huge thank you to everyone who took part and donated – your generosity and enthusiasm made this day extra special. Here’s to more moments of kindness and connection in the year ahead!

Spreading Festive Cheer

View Full Case Study

Christmas Jumper Day has become a much-loved tradition at Document Direct, and this year was no exception. Once again, our team came together – festive knits proudly on display – to take part in Save the Children’s Christmas Jumper Day.

As a largely remote team, moments like this are especially important to us. From bold and brilliant Christmas jumpers to classic festive favourites (and a few questionable knit choices!), it was fantastic to see everyone getting involved and sharing a bit of Christmas cheer from wherever they were working.

Beyond the fun and festivities, Christmas Jumper Day is also a reminder of the importance of giving back. We’re proud to support Save the Children and the vital work they do to help children in the UK and around the world. Small actions, when taken together, really can make a big difference.

A huge thank you to everyone who took part, donated, and helped make the day such a success. It’s moments like these that highlight the strong sense of community within the Document Direct team – and remind us that even during our busiest periods, there’s always time to connect, have a little fun, and support a great cause.

Now… roll on next year’s jumpers! 🎅

Christmas Jumper Day 2025: Bringing the Document Direct Team Together🎄

View Full Case Study

The London Legal Walk brought together thousands of legal professionals and supporters yesterday. Karen Godden proudly represented Document Direct as part of the Kent Law Society team.

The annual event raises vital funds for the London Legal Support Trust. These funds help people access free legal advice when they need it most.

Supporting Access to Justice

The London Legal Walk is one of the legal sector’s largest fundraising events. It unites law firms, barristers, legal organisations and support services from across the country.

Money raised supports free legal advice agencies. These organisations assist people with housing, employment, family and debt issues.

A Cause That Makes a Difference

Document Direct was proud to support this important initiative. As a long-standing supporter of the legal profession, we recognise the importance of access to justice.

The London Legal Support Trust helps sustain frontline legal advice services. These services support vulnerable individuals and families across London and the South East.

Representing Document Direct

Reflecting on the day, Karen said:

“It was fantastic to be part of the Kent Law Society team and see so many people supporting such an important cause. The organisations supported by the London Legal Support Trust make a real difference to people’s lives. I was delighted to represent Document Direct and contribute to their efforts.”

The Legal Community Working Together

The event highlighted the legal community’s commitment to improving access to justice. It also demonstrated the power of collaboration across the sector.

Document Direct would like to thank Kent Law Society for organising the team. We also congratulate everyone who took part in this year’s walk.

Looking Ahead

We are proud to support initiatives that strengthen the legal sector and the communities it serves. We look forward to supporting similar events in the future.

London Legal Support Trust: London Legal Walk 2026

Document Direct Supports Access to Justice Through the London Legal Walk

View Full Case Study

Document Direct have been a LawNet recommended supplier for over 15 years.

LawNet is a member-owned network that supports independent law firms by providing a range of services and initiatives designed to help them succeed. These services include group purchasing power, professional training, quality assurance standards, marketing support, and networking opportunities. LawNet aims to help its member firms reduce costs, improve efficiencies, and increase profitability while delivering excellent service to clients.

Document Direct support a number of LawNet members.

LawNet – LawNet Limited

LawNet

View Full Case Study

How Can We Help?

Whether you need support with transcription, typing, document production or another service, we're here to help. Send us your enquiry using the form and we'll be in touch to discuss your requirements.

Give Us a Call
Email Us

Experience Document Direct for Free!

We're so confident that you will love our service that we'll transcribe up to 30 minutes of dictation for free!

“The Document Direct dictation App has made a huge difference to my day. I can dictate and send all my notes when in court and the documents are ready for me by the time I return to the office”

John Lynch, Partner and Head of Litigation

Get 30 minutes of dictation for free